Preview Questions After-Sales Support Specialist | Role Specific Skill

Question 1: When conducting a follow-up call after a product service, what is the most important aspect of client communication?

Which action should you take?

Choose only one option

Apologizing repeatedly for any issues, even if they were resolved

Ensuring that the client is satisfied with the resolution and addressing any lingering concerns

Focusing solely on promoting other products

Asking for a referral immediately after the call

Question 2: What steps should be taken if a warranty claim is denied for a chemical product, but the client insists on further action?

Which action should you take?

Choose only one option

Revisit the claim, provide a detailed explanation of why the claim was denied, and explore possible alternative solutions or escalations

Reject the client's request and advise them to purchase a new product

Ignore the client's further requests

Tell the client there is nothing more that can be done

Question 3: In the petrochemical industry, what is the ideal temperature range for cracking processes to maximize yield and minimize energy consumption?

Which action should you take?

Choose only one option

400-450?C

600-650?C

750-800?C

500-550?C

Question 4: What should an After-Sales Support Specialist do if a customer requests an extension of the warranty period after the original warranty has expired?

Which action should you take?

Choose only one option

Ignore the request

Offer a replacement without considering the terms of the warranty

Review the specific terms of the warranty agreement and determine if an extension is possible, or offer a paid warranty extension option

Decline the request without further explanation

Question 5: What is the best method for tracking and managing product warranties and service contracts using a CRM in the petrochemical industry?

Which action should you take?

Choose only one option

Implement manual renewal reminders

Use warranty and contract management modules

Use product-specific tags and labels

Create a custom service case for each contract

Question 6: When resolving an issue with high-pressure leaks in a reactor, what is the first step in issue resolution?

Which action should you take?

Choose only one option

Venting the pressure slowly and checking for gas buildup

Replacing all seals and gaskets in the reactor immediately

Assessing the condition of the reactor and identifying the pressure point causing the leak

Shutting down the system to minimize risk of explosion