Preview Questions Barista | Role Specific Skill

Question 1: What is the role of water-to-coffee ratio in determining the strength of brewed coffee, and how do you adjust it?

Which action should you take?

Choose only one option

A higher ratio results in a more bitter coffee

The ratio should always be 1:15 regardless of the brew method

The ratio does not affect strength, only the flavor

A higher ratio creates a stronger coffee, while a lower ratio produces a milder brew; adjust to match the brewing method

Question 2: What is the most common reason for poor latte art results when pouring?

Which action should you take?

Choose only one option

Incorrect milk texture, such as too much foam or too little microfoam

Using too much coffee or too little milk

Using a flat white cup instead of a latte cup

Pouring too slowly or too quickly without adjusting the pour angle

Question 3: How does temperature affect microfoam texture in latte art, and what is the ideal temperature range?

Which action should you take?

Choose only one option

Temperature should be between 60-65?C for optimal microfoam, as it affects texture and stability

Any temperature above 70?C works for a good texture

It should always be steamed to 80?C for the best texture

Temperature doesn't significantly affect microfoam texture

Question 4: How would you deal with a customer who demands an immediate refund for a drink they claim was incorrectly made?

Which action should you take?

Choose only one option

Offer a partial refund without discussion

Agree to a full refund immediately without further conversation

Deny the refund but insist on remaking the drink immediately

Politely explain the situation, offer a remake, or a refund if necessary

Question 5: How do you handle a customer who is dissatisfied with the temperature of their coffee, even after you've already corrected it?

Which action should you take?

Choose only one option

By listening to their concerns, apologizing, and offering a new drink or alternative

By insisting the temperature is correct and dismissing their concern

By offering a discount without addressing the root issue

By blaming the coffee machine and offering no solution

Question 6: What is the first step to take if a customer requests to add or remove an item from their order after payment has been processed?

Which action should you take?

Choose only one option

Modify the order in the POS system before reprocessing payment

Tell the customer that no changes can be made once the order is processed

Request the customer to leave and reorder

Cancel the entire order and manually adjust the payment