Preview Questions Billing Coordinator | Role Specific Skill

Question 1: How do you address situations where an attorney submits time entries for work done outside the approved billing cycle or work hours?

Which action should you take?

Choose only one option

By reviewing the attorney's work schedule, adjusting the time entries according to the approved hours, and notifying the attorney of the discrepancy.

By ignoring the discrepancy and submitting the time as is.

By accepting the out-of-cycle entries without any adjustments.

By adjusting the hours arbitrarily to fit within the billing cycle.

Question 2: What is a common issue a Billing Coordinator should watch for when managing multiple clients on a single case?

Which action should you take?

Choose only one option

Mistakes in assigning specific attorney hours to the correct client

Overbilling or underbilling due to miscommunication about the case

Ensuring that all clients are billed equally across the case

The inability to track shared expenses properly

Question 3: How should a Billing Coordinator ensure that non-billable time is tracked accurately for compliance purposes?

Which action should you take?

Choose only one option

By lumping non-billable time into general categories and not tracking it separately

By assuming all time is billable unless otherwise specified by the client

By maintaining a separate time tracking system for non-billable activities and reviewing the entries regularly for accuracy

By tracking only billable time and ignoring non-billable activities

Question 4: What should a Billing Coordinator do when a legal billing software system does not generate an invoice correctly due to missing data?

Which action should you take?

Choose only one option

By resubmitting the data and waiting for the system to automatically generate the correct invoice

By reviewing the missing data, correcting the issue in the system, and manually generating the invoice

By submitting an incomplete invoice with an explanation of the missing data

By allowing the system to automatically correct the missing data without intervention

Question 5: What type of timekeeping report is most useful when auditing attorney performance and billing efficiency?

Which action should you take?

Choose only one option

A detailed time entry report showing hours worked per task

A report showing the time taken to complete specific case stages

A breakdown of billable versus non-billable hours

A summary report of total hours billed per client

Question 6: What is the best approach for a Billing Coordinator when dealing with unapproved overtime or additional billable time?

Which action should you take?

Choose only one option

By absorbing the additional time cost to avoid discussing it with the client

By excluding overtime from the invoice and not addressing it with the client

By automatically including all overtime as billable hours, regardless of client approval

By consulting with the attorney and client to get prior approval before billing additional time and ensuring compliance with the client's policies