Preview Questions Client Relationship Manager | Role Specific Skill

Question 1: How do you approach cross-selling or upselling within a strategic account without damaging the client relationship?

Which action should you take?

Choose only one option

Focus exclusively on the initial product offering and avoid any new introductions

Only offer discounts on additional products to increase sales volume

Push multiple products aggressively without understanding the client's specific needs

Understand the client's evolving needs and offer solutions that genuinely enhance their business

Question 2: How should you approach the renewal of a large contract with a key client in the chemical industry?

Which action should you take?

Choose only one option

Offer a blanket renewal without addressing any specific client concerns

Only discuss price reductions to win the renewal

Review the client's past experiences, assess their future needs, and propose value-driven solutions that ensure mutual benefit

Focus only on the product and ignore any service-related concerns

Question 3: What is the most effective way to ensure long-term retention of clients in the chemical industry?

Which action should you take?

Choose only one option

By reducing the level of engagement once the contract is signed

By offering minimal customer support and focusing on large sales

By offering continuous support, anticipating future needs, and maintaining a proactive approach to relationship management

By focusing solely on price-based competition

Question 4: How does industry consolidation affect the competitive landscape in the chemical sector?

Which action should you take?

Choose only one option

It increases market competition by diversifying the number of players

It decreases the number of competitors, leading to greater market stability

It does not impact the market significantly as each company operates independently

It leads to a reduction in product quality as companies aim to increase market share

Question 5: When presented with a client who is undecided between two similar products, how do you guide them toward making a decision that benefits both sides?

Which action should you take?

Choose only one option

Pressure them into a decision to speed up the sales process

Highlight the unique benefits of your product based on the client's specific needs and provide comparisons to clarify their choice

Offer a discounted price to win the deal

Offer a third product that combines the features of both

Question 6: What is the significance of industry mergers and acquisitions in the chemical sector market?

Which action should you take?

Choose only one option

They only affect the internal operations of the companies involved

They can alter market dynamics, increase consolidation, and affect product pricing

They generally have minimal impact as companies continue to operate independently

They reduce the need for innovation, leading to stagnation in the market