Preview Questions Field Service Engineer | Role Specific Skill

Question 1: How do you handle a situation where a client insists that a problem has not been resolved, even though you have followed all procedures correctly?

Which action should you take?

Choose only one option

Argue with the client to prove that the problem is resolved

Ignore the issue and proceed with other tasks

Blame the client for not following instructions correctly

Reassure the client, perform a re-check, and offer further troubleshooting if needed

Question 2: Why is it critical to adhere to installation guidelines specified by manufacturers?

Which action should you take?

Choose only one option

To reduce installation costs

To simplify future maintenance

To minimize the need for training

To ensure proper system performance and safety

Question 3: When updating documentation after system maintenance, what key detail should always be recorded?

Which action should you take?

Choose only one option

The client's feedback on the repair process

Only the final system status post-maintenance

The specific steps taken during the maintenance and any parts replaced

The total cost of repairs and time spent on the job

Question 4: What is the purpose of using a logic analyzer in troubleshooting?

Which action should you take?

Choose only one option

To check thermal dissipation

To analyze digital signal sequences

To measure analog voltage levels

To verify continuity

Question 5: A client's stepper-driven indexing table sometimes misses steps under load. To provide effective technical support, how do you confirm if microstepping parameters or torque margin are the issue, not motor windings?

Which action should you take?

Choose only one option

Examine current waveforms on each microstep using a low-value shunt resistor measurement and verify if commanded steps match actual current profiles at high load

Reduce speed and see if it improves

Just suggest a stronger motor

Focus only on mechanical coupling

Question 6: How should a service engineer handle a client who refuses to follow troubleshooting steps?

Which action should you take?

Choose only one option

Escalate to management

End the call

Skip the steps

Explain the importance of each step clearly