Preview Questions FMCG Operations Manager | Role Specific Skill

Question 1: What is the significance of gross margin return on investment (GMROI) for an FMCG Operations Manager?

Which action should you take?

Choose only one option

GMROI is only useful for assessing large, capital-intensive inventory.

GMROI should focus solely on direct sales, ignoring inventory costs.

GMROI is irrelevant for FMCG companies if products have high turnover rates.

GMROI measures how well inventory is being managed by comparing gross profit to the cost of inventory, helping optimize stock levels and profitability.

Question 2: How do you determine the "key performance indicators" (KPIs) for an FMCG operations team?

Which action should you take?

Choose only one option

By selecting KPIs that are easy to measure, regardless of relevance to business goals

By assuming that all KPIs should be based on historical performance data

By aligning KPIs with company objectives, measuring critical areas such as production efficiency, quality, and customer satisfaction

By focusing solely on financial performance metrics

Question 3: How do you handle "demand forecasting errors" in FMCG supply chain planning?

Which action should you take?

Choose only one option

By regularly adjusting forecasts based on actual sales data, analyzing causes of forecast deviations, and improving future predictions

By using the initial forecast without adjusting for changes

By focusing only on historical data without adjusting for external market changes

By ignoring forecast errors and continuing to operate with outdated data

Question 4: How do you handle conflict resolution in a project team within an FMCG company?

Which action should you take?

Choose only one option

By delegating conflict resolution to senior management

By allowing conflicts to resolve themselves without intervention

By ignoring conflicts to avoid disrupting the workflow

By addressing conflicts directly, encouraging open dialogue, and finding mutually beneficial solutions

Question 5: What is the most effective way to manage returns in the FMCG supply chain?

Which action should you take?

Choose only one option

By ignoring returns and focusing on sales targets

By excluding returns from inventory management to avoid complexity

By centralizing all returns processes without feedback integration

By implementing a clear returns process, tracking reasons for returns, and addressing root causes

Question 6: What is the role of lean manufacturing principles in process improvement for FMCG companies?

Which action should you take?

Choose only one option

Lean manufacturing only applies to high-tech industries, not FMCG

Lean manufacturing focuses on eliminating waste, improving efficiency, and creating value for customers

Lean manufacturing focuses solely on reducing employee workloads without addressing other inefficiencies

Lean manufacturing is irrelevant for FMCG companies that prioritize cost savings