Preview Questions Host/Hostess | Role Specific Skill

Question 1: What is the role of body language in greeting customers effectively?

Which action should you take?

Choose only one option

It conveys warmth, attentiveness, and professionalism, contributing to a positive first impression

It should be minimized to avoid seeming overly friendly

It has no significant impact on customer interaction

It should be passive to ensure professionalism

Question 2: How would you handle a guest who has a reservation but arrives early and there are no tables available yet?

Which action should you take?

Choose only one option

By offering to hold their reservation and providing a comfortable space to wait

By seating them at a table intended for another guest

By asking them to wait in the kitchen or staff area

By telling them to come back later and not offering alternatives

Question 3: How do you ensure that guests feel comfortable while waiting for a table?

Which action should you take?

Choose only one option

By offering them a seat and ignoring further interaction

By apologizing excessively without providing a solution

By acknowledging their wait with a friendly greeting and providing updates on estimated wait time

By leaving them to wait quietly without any engagement

Question 4: How would you resolve an issue when the reservation system shows conflicting times for the same table?

Which action should you take?

Choose only one option

By canceling the reservation and seating only walk-ins

By seating one party and asking the other to wait outside

By contacting the affected guests and re-booking them for an alternate time or table

By letting the guests wait until the issue resolves itself

Question 5: What is the most effective way for a Host/Hostess to confirm a reservation with guests prior to arrival?

Which action should you take?

Choose only one option

By not confirming and assuming the guest will arrive at the correct time

By calling or sending a reminder via email or SMS, confirming time and any special requests

By assuming that guests remember their reservation time and showing up as expected

By asking the guest to call in right before their reservation to confirm

Question 6: How do you maintain communication with the kitchen and waitstaff to address any potential issues that may arise during a busy service period?

Which action should you take?

Choose only one option

By focusing only on seating guests and ignoring potential issues

By assuming the kitchen and waitstaff are communicating effectively without follow-up

By waiting for issues to arise and then reacting

By proactively checking in with both kitchen and waitstaff, ensuring constant communication