Preview Questions IT Support Specialist | Role Specific Skill

Question 1: After deploying a software update on a university's network, how should you verify that the update was successful?

Which action should you take?

Choose only one option

Check the update logs and ensure the version number is updated.

Use a tool like WSUS (Windows Server Update Services) to generate a report.

Ask users to manually verify their installation.

Restart the computers and observe if the software is responsive.

Question 2: When replacing a laptop's battery, what is the most crucial step to ensure proper function?

Which action should you take?

Choose only one option

Install third-party software to calibrate the new battery

Disconnect the battery from the motherboard and reboot the laptop before replacing it

Perform a factory reset after replacing the battery

Use only manufacturer-approved replacement parts and follow the service manual

Question 3: How do you diagnose and resolve slow login times for faculty across a network of university computers, particularly when Active Directory is involved?

Which action should you take?

Choose only one option

By checking domain controller logs, network traffic, and server performance, ensuring correct group policies are applied

By focusing only on the local machine and ignoring network-wide issues

By rebooting the servers without checking logs or configurations

By assuming it is an issue with the user credentials and resetting them

Question 4: When configuring a network for a university's new student housing, how do you ensure optimal wireless coverage and minimal interference from neighboring buildings?

Which action should you take?

Choose only one option

By relying on default wireless settings and assuming they will be sufficient

By performing a site survey, adjusting the placement of wireless access points, and ensuring proper channel selection

By installing access points in a central location without testing signal strength

By installing access points without considering physical barriers or interference

Question 5: When setting up DHCP (Dynamic Host Configuration Protocol) on a university network, what should be configured to ensure that IP address conflicts do not occur?

Which action should you take?

Choose only one option

Enable DHCP snooping to prevent rogue DHCP servers from issuing conflicting addresses

Set lease times for DHCP addresses to a low value to frequently reassign IP addresses

Configure a DHCP reservation pool for each device based on MAC addresses to avoid conflicts

Use static IP addressing to avoid DHCP conflicts entirely

Question 6: After a recent Windows update, a user cannot access their university-provided applications. What is your first step in troubleshooting?

Which action should you take?

Choose only one option

Check the update history and ensure the update did not cause any compatibility issues with the apps

Run the System File Checker (sfc/scannow) to repair any missing system files

Reinstall the problematic applications and check for updates

Rollback the Windows update to restore functionality