Preview Questions IT Support Specialist | Role Specific Skill

Question 1: When setting up a new software application across campus computers, how do you ensure that user data is not compromised during the installation process?

Which action should you take?

Choose only one option

By skipping data backup procedures to save time

By installing the software without considering the impact on existing user data

By performing a data backup before installation, testing the installation process on non-critical machines, and ensuring minimal data loss

By assuming the software will not affect data and proceeding without precautions

Question 2: When configuring an IPv6 address, what must be included in the address besides the 128-bit IP address?

Which action should you take?

Choose only one option

Subnet mask, specifying the range of available addresses.

DNS server address, pointing to the domain name resolver.

MAC address, ensuring proper device identification.

Prefix length, specifying the network portion of the address.

Question 3: When installing software on university computers, how do you ensure compatibility across a wide range of devices, especially with diverse hardware configurations?

Which action should you take?

Choose only one option

By manually installing drivers for each device after the software installation

By assuming all hardware will be compatible and focusing only on the software installation

By performing hardware compatibility checks, updating drivers, and using deployment tools to automate the installation process

By ignoring hardware differences and installing the same software on all machines

Question 4: What tool would you use to track software installation history on university computers and prevent unauthorized installations?

Which action should you take?

Choose only one option

Use a registry key to track software installation and maintain logs of changes

Use a third-party monitoring tool to track installed software manually

Implement AppLocker or Software Restriction Policies to monitor and enforce authorized software

Configure audit policies in Group Policy to track software installations

Question 5: A student's laptop is unable to connect to the university's VPN. What is the most likely cause of this issue?

Which action should you take?

Choose only one option

An issue with the student's credentials preventing access to the VPN

The laptop's antivirus blocking the VPN connection

A corrupt user profile that prevents VPN configuration

A mismatch in the VPN client settings or an incorrect VPN profile

Question 6: In a university network, which protocol is typically used to assign IP addresses automatically to devices on the network?

Which action should you take?

Choose only one option

SNMP (Simple Network Management Protocol)

HTTP (Hypertext Transfer Protocol)

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)