Question 1: How would you assist a user who is unable to print from their desktop to a network printer?
Which action should you take?
Question 2: A student's laptop is unable to connect to the university's wireless network, but other devices are connecting fine. What would you check?
Which action should you take?
Question 3: How do you handle software versioning on campus computers, ensuring that faculty and staff have access to the correct software versions for their needs?
Which action should you take?
Question 4: How do you handle a situation where a campus-wide software update fails to install on multiple machines simultaneously, disrupting student access to resources?
Which action should you take?
Question 5: A user is experiencing poor internet connectivity despite having a stable connection. What should you check first?
Which action should you take?
Question 6: If a student reports they are unable to connect to the university's Wi-Fi, what is the first thing you should check?
Which action should you take?