Preview Questions IT Support Specialist | Role Specific Skill

Question 1: Which layer of the OSI model is responsible for assigning IP addresses and managing network routing?

Which action should you take?

Choose only one option

Network Layer

Transport Layer

Session Layer

Data Link Layer

Question 2: When installing software on a mixed-environment university network (Windows and macOS systems), how do you ensure compatibility and proper installation?

Which action should you take?

Choose only one option

Use virtualization software to run cross-platform applications seamlessly

Use cross-platform deployment tools such as Jamf for macOS and SCCM for Windows

Avoid deploying software that may have compatibility issues with macOS

Install software only on Windows devices and use macOS-specific tools for Apple devices

Question 3: What is the most efficient way to configure VLANs across multiple switches in a university network to segment student, staff, and faculty traffic?

Which action should you take?

Choose only one option

Configure VTP (VLAN Trunking Protocol) to propagate VLANs across all switches automatically

Use static VLAN assignments without dynamic trunking for easier administration

Assign each switch to a specific VLAN and configure them as isolated from each other

Use 802.1Q trunking to carry multiple VLANs across a single link, and configure each switch port accordingly

Question 4: Which option is most appropriate for automating the installation of software packages on university computers using a custom script?

Which action should you take?

Choose only one option

Use a PowerShell script to install the software package and include checks for installation success

Write a Python script that uses the system's package manager to install the software

Use a batch file to automate the process, including error handling and logging

Create a Visual Basic Script (VBS) to run the installation and wait for completion

Question 5: What is the primary function of NAT (Network Address Translation) in network configuration?

Which action should you take?

Choose only one option

It encrypts network traffic to secure data transmission.

It allows multiple devices on a local network to share a single public IP address for internet access.

It segments a network into smaller, more manageable subnets.

It optimizes the bandwidth usage on a network by compressing data.

Question 6: How do you manage end-user requests for software installation across multiple machines, ensuring compliance with university policies and licensing agreements?

Which action should you take?

Choose only one option

By allowing users to install software independently, assuming no conflicts

By reviewing software licensing terms, verifying that the installation adheres to policies, and using deployment tools to automate the process

By ignoring licensing agreements to expedite installation

By installing the software on all machines without verifying license compliance