Preview Questions IT Support Specialist | Role Specific Skill

Question 1: What is the most likely cause if a desktop computer turns on but does not boot to the operating system?

Which action should you take?

Choose only one option

A faulty power supply.

The CPU is improperly seated.

A corrupted boot sector or failing hard drive.

Inadequate RAM for the system.

Question 2: How do you handle a situation where a newly installed software application causes system instability or crashes, especially when the software is essential for academic work?

Which action should you take?

Choose only one option

By rolling back the installation, checking system logs, and troubleshooting compatibility issues or faulty configurations

By uninstalling the software without further analysis and offering no alternatives

By assuming the issue is with the operating system and reinstalling it

By ignoring the crashes and allowing faculty and students to continue using the software

Question 3: What is the recommended procedure when replacing a laptop's faulty hard drive in a university IT lab?

Which action should you take?

Choose only one option

Backup any existing data from the old hard drive before replacing it.

Install the new hard drive and proceed with a full system upgrade.

Install the new hard drive and leave the old one in place as a backup.

Replace the hard drive and reinstall the operating system without backup.

Question 4: If a user cannot access a shared folder on the network, what is your first step in troubleshooting?

Which action should you take?

Choose only one option

Check if the shared folder is visible to other users and try to access it from another device.

Ensure that the user's device is properly connected to the university's network.

Reboot the user's computer and try accessing the folder again.

Verify that the user has proper network permissions and access rights to the folder.

Question 5: A professor reports that their university email account is being bombarded with spam. Which of the following would be the most effective solution?

Which action should you take?

Choose only one option

Move the spam folder to a different location and clean up the inbox

Enable two-factor authentication (2FA) to improve email security

Block the email address and configure spam filters in the email client

Change the email password and advise the user to avoid suspicious links in emails

Question 6: How do you troubleshoot and resolve issues with multicast traffic not being properly routed across VLANs in a university network?

Which action should you take?

Choose only one option

By disabling multicast traffic and using broadcast instead

By assuming the issue is with one VLAN and not considering inter-VLAN routing configurations

By focusing solely on the router configuration and ignoring switch settings

By checking multicast routing tables, verifying IGMP snooping, and ensuring that switches are configured to handle multicast traffic