Preview Questions IT Support Specialist | Role Specific Skill

Question 1: How do you manage end-user requests for software installation across multiple machines, ensuring compliance with university policies and licensing agreements?

Which action should you take?

Choose only one option

By allowing users to install software independently, assuming no conflicts

By reviewing software licensing terms, verifying that the installation adheres to policies, and using deployment tools to automate the process

By ignoring licensing agreements to expedite installation

By installing the software on all machines without verifying license compliance

Question 2: A user reports that they cannot access a particular website from their laptop, while others can. What should you do first in troubleshooting the issue?

Which action should you take?

Choose only one option

Verify that the DNS server settings are configured correctly

Check the local firewall settings to ensure the website is not blocked

Check the proxy settings and browser settings for any misconfigurations

Ensure that the Wi-Fi network is functioning properly

Question 3: What is the best approach when a university's software deployment system fails to deliver updates on some devices due to network issues?

Which action should you take?

Choose only one option

Check the network connectivity of the affected devices and rerun the deployment process

Reinstall the software on each device manually

Contact the users to perform the updates on their own

Retry the deployment without checking the network issues

Question 4: When troubleshooting slow network connectivity on a campus, what should you prioritize?

Which action should you take?

Choose only one option

Verify that the user's device has the latest network drivers installed.

Check for any hardware failures or misconfigured network equipment.

Verify that the device is within range of the access point and the signal is strong.

Check for network congestion or high traffic on the Wi-Fi network.

Question 5: If a user cannot access a shared folder on the network, what is your first step in troubleshooting?

Which action should you take?

Choose only one option

Check if the shared folder is visible to other users and try to access it from another device.

Ensure that the user's device is properly connected to the university's network.

Reboot the user's computer and try accessing the folder again.

Verify that the user has proper network permissions and access rights to the folder.

Question 6: How do you resolve a scenario where a university server is unable to start up, displaying a "no boot device found" error, even after ensuring that the drives are properly connected?

Which action should you take?

Choose only one option

By reinstalling the server operating system and hoping it resolves the issue

By checking the BIOS/UEFI settings, verifying boot priority, and diagnosing the drive's firmware and health

By replacing the drives immediately without checking the settings

By ignoring BIOS settings and assuming the drives are corrupted