Preview Questions Operations Manager | Role Specific Skill

Question 1: Which Six Sigma methodology is best suited for minimizing errors in loan approval processes?

Which action should you take?

Choose only one option

Lean Six Sigma

DMAIC

DFSS

DMADV

Question 2: In BFSI process improvement, how can the Pareto Principle (80/20 Rule) be applied to improve operational workflows?

Which action should you take?

Choose only one option

Prioritizing customer complaints over process inefficiencies

Focusing on the top 20% of causes that contribute to 80% of issues

Eliminating the least productive team members

Distributing effort evenly across all process areas

Question 3: What is the most effective way to ensure budget compliance and financial control in a BFSI operations department?

Which action should you take?

Choose only one option

Relying solely on the honor system for budget compliance

Minimizing departmental financial oversight to reduce administrative workload

Implementing regular audits, monitoring actual vs. budgeted expenses, and enforcing clear approval processes

Disbanding the budgeting process and allowing teams to operate autonomously

Question 4: Which of the following metrics is essential for measuring the effectiveness of resource allocation in BFSI operations?

Which action should you take?

Choose only one option

Customer retention rate

Marketing ROI

Product development cycle time

Resource utilization rate

Question 5: What is the most effective way for an operations manager to motivate a team facing high-stress periods in a BFSI environment?

Which action should you take?

Choose only one option

Ignoring stress factors and focusing solely on performance metrics

Providing clear support, recognizing achievements, and encouraging a collaborative approach to problem-solving

Reducing interaction with the team to avoid micromanaging

Increasing individual workloads to push for higher productivity

Question 6: In a BFSI environment, what is the key factor to consider when applying resource pooling to manage multiple projects?

Which action should you take?

Choose only one option

Allocating equal resources to all projects

Ensuring the resources are shared across different projects based on priority and availability

Minimizing resource allocation to maintain low operational costs

Maximizing the number of resources in each department