Preview Questions Retail Banker | Role Specific Skill

Question 1: What is a key factor when assessing a borrower's creditworthiness during loan processing?

Which action should you take?

Choose only one option

The number of loans the borrower has in process at other financial institutions

A comprehensive evaluation of the borrower's credit report, income, and current liabilities

Only the borrower's income and assets

The borrower's employment status, regardless of credit history

Question 2: What should be the primary focus when advising a client nearing retirement on their investment portfolio?

Which action should you take?

Choose only one option

Eliminating fixed-income products

Concentrating investments in equity funds

Transitioning to low-risk and income-generating investments

Aggressive growth strategies

Question 3: What key principle underlies the concept of "risk-based compliance"?

Which action should you take?

Choose only one option

Compliance efforts should focus only on high-volume transactions

Compliance efforts should be proportional to the level of risk posed by a client or transaction

Compliance efforts should apply equally across all customer segments without regard to risk

Compliance efforts should be focused exclusively on loan compliance

Question 4: When interacting with a client from a diverse background, what should a Retail Banker be particularly mindful of?

Which action should you take?

Choose only one option

Assuming all clients from a similar background have the same needs

Being culturally sensitive and understanding their unique financial needs

Focusing only on the client's financial status, ignoring cultural factors

Providing only standardized solutions to ensure fairness

Question 5: Under the Fair Lending Act, what type of lending practice is prohibited?

Which action should you take?

Choose only one option

Offering higher interest rates to loyal customers

Discriminating against borrowers based on race, gender, or age

Offering lower interest rates to high-income clients

Charging interest rates higher than the national average

Question 6: What is the most effective way to manage a relationship with a customer who is frequently dissatisfied with the bank's products?

Which action should you take?

Choose only one option

Understand the root cause of dissatisfaction and offer tailored solutions

Offer discounts on products regardless of customer needs

Regularly suggest new products without asking for feedback

Change the customer's account type without consultation