Preview Questions Tour Manager | Role Specific Skill

Question 1: How do you handle a situation where guests are dissatisfied with the quality of accommodations provided during the tour?

Which action should you take?

Choose only one option

By offering a partial refund without addressing the accommodation issue.

By ignoring the feedback and assuming guests will adjust.

By addressing their concerns, offering alternatives if possible, and ensuring the issue is resolved in a timely and respectful manner.

By focusing on the itinerary and disregarding accommodation complaints.

Question 2: How do you handle multiple event-related tasks, such as overseeing logistics, managing staff, and handling customer inquiries, simultaneously?

Which action should you take?

Choose only one option

Handle each task individually and ignore multitasking

Prioritize one task and complete it before moving on to the next

Delegate tasks efficiently to your team while monitoring all aspects of the event

Focus solely on customer inquiries and leave logistics to others

Question 3: How do you delegate responsibilities effectively among team members in a dynamic tour environment?

Which action should you take?

Choose only one option

By understanding each team member's strengths, assigning roles accordingly, and ensuring they have clear tasks

By taking on as many responsibilities as possible to avoid overloading others

By delegating all tasks to the most senior team member and leaving others with minimal responsibility

By assigning tasks randomly to ensure no one is left without work

Question 4: How do you handle a situation where tourists are unhappy with the quality of accommodations provided during a tour?

Which action should you take?

Choose only one option

By apologizing but doing nothing to resolve the situation

By listening to their concerns, offering a resolution (e.g., room change, additional services), and ensuring their comfort

By focusing only on other parts of the tour, ignoring accommodation issues

By informing them that there's nothing that can be done and moving on

Question 5: When a sudden change in weather threatens an outdoor event, what is your best course of action?

Which action should you take?

Choose only one option

Monitor weather conditions closely, inform the group, and have an alternative plan ready

Delay the event and decide later based on weather changes

Ignore the weather and continue the event as planned

Immediately cancel the event and send participants home

Question 6: What is the best way to handle a situation where a team member is underperforming during a tour?

Which action should you take?

Choose only one option

By reprimanding the team member in front of the group

By addressing the issue privately, providing constructive feedback, and offering support to improve performance

By ignoring the issue and focusing on the rest of the team

By assigning less responsibility to the underperforming member without offering support