Preview Questions Waitstaff | Role Specific Skill

Question 1: How do you properly describe the preparation method and ingredients of a classic dish like Beef Wellington to a guest, ensuring accuracy and clarity?

Which action should you take?

Choose only one option

Provide a general description and focus on the presentation, skipping technical details

Tell the guest it's a simple steak dish and avoid mentioning specific ingredients

Detail the ingredients (beef, puff pastry, mushrooms, p?t?) and explain the cooking process, including searing and baking, while ensuring clarity

Focus on the dish's appearance and taste, but omit ingredients and preparation details

Question 2: How should a Waitstaff member address a customer complaint about incorrect food delivery?

Which action should you take?

Choose only one option

Ignore the complaint and proceed with the rest of the service

Tell the customer to speak with the manager directly

Apologize, acknowledge the error, and communicate with the kitchen to resolve the issue quickly

Deflect responsibility and inform the customer that it's not your fault

Question 3: How do you handle a situation where a guest requests to pay with multiple payment methods, and you need to split the bill accordingly in the POS system?

Which action should you take?

Choose only one option

Ask the guest to pay the full bill upfront and sort it out later

Charge the full amount to one method and give change for the other

Input the payment methods accordingly and split the bill correctly based on the guest's request

Ignore the request and charge the full bill to one method

Question 4: What is the primary difference between a lager and an ale?

Which action should you take?

Choose only one option

Ales are darker and richer than lagers

Ales are brewed with top-fermenting yeast at warmer temperatures, while lagers use bottom-fermenting yeast at cooler temperatures

Lagers are stronger and more bitter than ales

Lagers are brewed using a quicker fermentation process than ales

Question 5: A guest is celebrating a special occasion. What additional steps would you take to enhance their experience?

Which action should you take?

Choose only one option

Ignore the special occasion and focus on regular tasks

Offer congratulations, ensure excellent service, and offer dessert or a drink to celebrate

Acknowledge the occasion but maintain standard service without special gestures

Offer a complimentary drink without ensuring it aligns with the guest's preferences

Question 6: What is the proper placement for the fish fork in a multi-course formal meal?

Which action should you take?

Choose only one option

To the left of the dinner knife, between the dinner fork and spoon

Above the soup spoon, horizontally placed

To the right of the dinner knife, next to the soup spoon

To the left of the dinner plate, outside the salad fork